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Communicating professionally : a how-to-do-it manual

Author: Catherine Sheldrick Ross; Kirsti Nilsen
Publisher: Chicago : Neal-Schuman, an imprint of the American Library Association, 2013. ©2013
Series: How-to-do-it manuals for libraries.
Edition/Format:   Print book : English : Third editionView all editions and formats
Summary:
Professional communication guidance for library professionals, including fundamental skills such as listening, speaking, and writing; reading others' nonverbal behavior; how to integrate skills, with tips for practicing; sense-making, a theory of information as communication; common interactions like speaking one-on-one, working in groups, and giving presentations; and training others in communication skills,  Read more...
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Document Type: Book
All Authors / Contributors: Catherine Sheldrick Ross; Kirsti Nilsen
ISBN: 9781555709082 1555709087 9781555709280 1555709281 9781555709297 155570929X 9781555709303 1555709303
OCLC Number: 827256173
Description: xxiii, 445 pages : illustrations ; 28 cm.
Contents: Nonverbal behavior --
Listening --
Speaking --
Writing --
Integration: Putting it all together --
Speaking one-to-one --
Working in groups --
Making presentations --
Producing texts --
Training others in communication skills.
Series Title: How-to-do-it manuals for libraries.
Responsibility: Catherine Sheldrick Ross & Kirsti Nilsen.

Abstract:

Professional communication guidance for library professionals, including fundamental skills such as listening, speaking, and writing; reading others' nonverbal behavior; how to integrate skills, with tips for practicing; sense-making, a theory of information as communication; common interactions like speaking one-on-one, working in groups, and giving presentations; and training others in communication skills, including a special section on technology-based training.

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